Question 1

Do I have to be a member to attend events?

Accepted Answer

-No! Our events are open to everyone, but pre-registration is required for all events.

Question 2

Can I request for my child to be grouped with another child during an event?

Accepted Answer

Absolutely! You can enter a grouping request when you sign your child up for an event. Grouping requests are due while signing up for an event, but the children must be within 18 months of each other. Grouping requests can not always be honored, but we do our best to accommodate.

Question 3

My child doesn't meet the age requirements for an event, can they still attend?

Accepted Answer

Our events have an age requirement for the safety of all children attending, therefore we are unable to accept students who do not meet the age requirement by the day of the event.

Question 4

My child is not potty trained, can they still attend events?

Accepted Answer

All students that are attending drop-off events MUST be fully potty trained and able to use Encore's public bathroom independently. There are no exceptions to this policy.

Question 5

Does my child need a snack for Parents' Night Out?

Accepted Answer

No, there is no snack break during Parents' Night Out.

Question 6

Are events structured like classes?

Accepted Answer

Each event has it's own structure, but none of our events are run like a class. Please check the events page for more information on individual event structure.

Question 7

Are events split up based on level or age?

Accepted Answer

Each event has it's own structure, but most of our event groups are split based on age. Please check the events page for more information on individual events.

Question 8

What's the difference in standard events and specialty events?

Accepted Answer

Our standard events take place on a regular basis, but our specialty events happen once a quarter.

Frequently asked questions