(CLASSES) How should my child dress for class?
Leotards for girls, and shorts with tight shirts for boys, are best. If hair is long enough to fit into a ponytail then that is required as well. Bare feet are best, since socks have a tendency to slip. Snaps, zippers, or anything that can pinch the skin should be left at home. Sweats are great to start class with, so that after warm-ups kids can put the extra layers in their cubby once they get on the apparatus. Children who show up to gymnastics in dresses, skirts, or jeans will not be allowed to participate in class, and will need to schedule a make up class.

(CLASSES) What happens if we miss a class?
We know that life gets hectic and things come up, that’s why we allow one makeup per month. We ask that you do the make-up within three weeks of the missed class. When you are ready to schedule the makeup just give us a call and let us know what day and time work for you, and we will make sure that the make-up spot isn't already taken, then sign you up. When you come in the day of your makeup you will find a slip, on the make-up board, with your child’s name and
instructor on it. That will be their ticket into the make-up class. Due to the large number of enrolled students and the limited availability of make-up spots we are unable to re-schedule missed make-ups, so please make sure you schedule
carefully!

(CLASSES) What should I do if we would like to discontinue our enrollment?
If you decide that it’s time for a break from classes, we ask that you give us a two week written notice before your last class. So, if you know that you will be discontinuing at the end of a certain month, we ask that you give us written notice by mid-month. This allows us time to cancel your billing, and call the next person on the wait-list for the class you will be leaving. If you come to the front desk we have Drop Slips that are quick and easy to fill out, or you may e-mail your drop notice to Julie@Encoregym.com.
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(CLASSES) When is class tuition due?
Class tuition is due the first week of classes each month. For example, you attend on a Friday, which falls on the 6th of the month, your tuition is not late if you bring it in that day. Customers who are enrolled in the auto pay program can expect their credit card account to be debited during the first week of the month.

(CLASSES) How do I know when my child is ready to move up to the next level?
All Encore classes work off the same curriculum according to what the level of the class is. When a child first joins a class, or moves to a new level, they will receive the star chart for their level. This will give you an idea of what skills we are looking for in order to move kids to the next level. Every couple of months the instructor will give out stars to stick onto the star charts that correspond to the skills they have mastered. Once the whole chart is filled, the student will be set up with an evaluation to move to the next level.

(CLASSES) How do kids move to the next level?
To move to the next level kids need to schedule a Technique 20 Discontinuing class: If you do not pay for the upcoming session by the tuition payment deadline we will assume that you are not going to continue with the class, and automatically discontinue your childs enrollment. If you have opted for the autopay option we do ask for two weeks notice prior to the drop, so that we have a chance to cancel the autopay to ensure that you will not be charged.
Tuition due is due by the upcoming sessions tuition priority deadline. Deadline is generally three weeks prior to the beginning of the next term. Please call the gym for specific dates.

(CLASSES) What should I do if I want to transfer my child to another day and time?
If you need to change your class time just give the office a call and let us know. We will work with you to find a new time that fits your schedule, and has space available.

(CLASSES) What is the five minute break between classes for?
We have this break so that the coaches have a few minutes to answer any questions, or listen to any concerns you may have about the class or your child. Please feel free to approach the teachers with anything you would like to discuss, we are always glad to help, and interested in feedback.
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(CLASSES) How do tuition discounts work?
We offer tuition discounts for students that are enrolled in more than one class per week. You will receive a 20% discount off of a second class and a 30% discount off of a third class. We also offer a tuition discount as well as a membership discount for families of 3 or more.

(CLASSES) If my child’s friend is visiting with us for the day, can he or she try the class with my child?
Yes. We offer Bring-A-Friend passes so that your child can bring a special guest to their class once a year. In order to ensure that there will be room available you must call ahead to schedule the class for their buddy. The buddy will need to have a waiver signed by their own parent or they will not be allowed to attend the class. Bring-A-Friend passes can be used in Tiny Tumbler, beginning level dance and Red level classes only.

(CLASSES) Do we need to check in at the front desk before every class?
Once your child has turned their new student slip into the teacher they will be recorded on the roll sheet. You will only need to check in at the front desk if your child is transferring to a new class time or day. Parents can feel free to leave during the class, but please make sure the office has accurate contact information.

(PARTIES) What is the order of events for the party?
When you arrive, you will want to check-in at the front desk, where our staff will take your cake, drinks, and any other items you have brought and bring them to the party room which will already be set up. Once your guests arrive and it’s time for the party to start, the party staff will take the kids to the main floor. If you are having a gymnastics party, the kids will begin with a fun and exciting warm-up. Rock climbing parties begin with harnessing and some fun bouldering practice. The first hour will include whatever activity you have chosen, either gymnastics or rock climbing. (Combination parties will switch from rock climbing to gymnastics after a half an hour.) Once the activity time is finished the group will head to the party room for refreshments, and, lastly proceed to the gift area to open presents.
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(PARTIES) How many adults can be on the floor at one time?
When you check in at the front desk before the party you will be given two special lanyard passes. These are to be worn by the two adults that will be on the floor for the duration of the party. Two additional adults can be provided with passes, if they would like to assist with the belaying during the rock climbing portion. The passes may not be traded to other parents during the party. Other parents and guests who wish to stay during the activity portion are welcome to hang out in the parents area where they will be able to view the children and activities.

(PARTIES) Can my 4 year old participate if we are doing rock climbing?
We recommend rock climbing for age 5 and older. Younger friends and family that are over age 3 but under age 5 can hang out in the waiting area during rock climbing; they are welcome to participate during the gymnastics portion if they would like. It is difficult for the birthday party staff to monitor any children that are not climbing with the group, for this reason, and to ensure your guests’ safety, we ask that guests under the age of five stay in the waiting area with a responsible adult.

(PARTIES) For Parties, am I allowed to bring in food or snacks (like pizza)?
You are welcome to bring in any food that you would like to. If you do choose to bring in food or snacks, we will usually stop the activity time 5 minutes earlier since our parties are set up to accommodate cake time only. There is a Round Table Pizza near Encore and they frequently deliver to the gym. If you would like to order pizza from them it is a good idea to call as soon as you arrive. You can also bring in any type of snack food you would like. Encore does not have a sink in the party room, or appliances for reheating, so simple foods are best. We do have a refrigerator for the soft drinks (juice boxes or pouch drinks work really well) and a freezer for ice cream.

(PARTIES) How far in advance do you need to know the head count?
In order to allow adequate time for staffing, we ask that you please call with a head count exceeding 16 kids one week prior to the party date.

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